At IRWD, the health and safety of customers is our top priority. Therefore, all of our buildings — including our Customer Service desk and Engineering counter — are temporarily closed to the public until further notice. During this time, we will not be charging late fees or disconnecting water service, unless due to repairs or maintenance. Please check back at IRWD.com for the latest news and updates.

Meanwhile, almost all transactions with IRWD can be conducted by internet, email or phone. 

So please click or call for all your service needs. Just visit IRWD.com/services for handy links. Or dial 949-453-5300.

Full service by phone is available from 8 a.m. to 5 p.m. Monday through Thursday.

We appreciate your patience as we take these steps to help protect our community from the spread of COVID-19. You can be assured that your drinking water is safe and that the IRWD staff remains hard at work to continue delivering reliable water, sewer and other services.

Customer services available online and by phone include all billing issues, meters and leaks, rates and charges, water efficiency rebates, start/stop service, water variance requests, engineering documents, and much more. Payments can be made online, by phone or placed in the parking lot drop box at 15600 Sand Canyon Ave., Irvine. 

If you are experiencing financial difficulties, you can contact Customer Service by phone or email. See our Bill Payment Questions webpage for more information.

Please visit IRWD.com/services for links to available services.

You’ll also find links to help you save water and money: Learn how to detect leaks. And apply for rebates on turf removal, smart irrigation controllers, water-efficient sprinkler nozzles and more.

We want to assure our customers that your drinking water is safe and reliable. The coronavirus disease 2019 (COVID-19) has no impact on the quality of your drinking water. IRWD is also taking steps to ensure that service to our customers will continue uninterrupted so your drinking water is both available and plentiful.

Most of IRWD’s drinking water comes from deep groundwater wells, which do not contain viruses or other pathogenic organisms.  Some of our water supply comes from imported surface water, which receives advanced water treatment that removes all microorganisms including viruses. All water is dosed with chlorine before entering the water distribution system to ensure that it stays safe through our system to your home.

IRWD water quality staff continuously monitors our water supply, conducting more than a quarter of a million laboratory tests each year on water taken from more than 100 sample points. We have a state-of-the-art and certified Water Quality Laboratory.  IRWD's commitment to innovation makes it one of the best-equipped water labs in Southern California. Results of these lab tests are published in the Annual Water Quality report and show that IRWD drinking water meets or exceeds all quality standards set by both the state and federal government.

Fact sheet on safety of state public drinking water: Reminder about California’s drinking water systems (State-required treatment process removes viruses, including COVID-19)

Save a trip: Email or call us

We’d also like to remind all of our customers that you can save a trip into the IRWD Customer Service Counter by simply calling or emailing us. Did you know that customers can conduct nearly all transactions with the IRWD Customer Service Department by phone or email? 949-453-5300, customerservice@irwd.com or irwd.com/services.

Health care precautions are always important, but as people increase their use of disinfecting wipes to stave off infection by COVID-19, IRWD wants to remind customers not to flush them. Please throw them away.

These wipes are not flushable and can easily snag onto imperfections in pipelines, accumulating with other debris to create severe clogs in your home’s plumbing or the water district’s sewer lines.

Remember that the toilet is not a trash can. Flush only the three P’s: pee, poo and paper.

Click here for more information.

Fix a Leak Week is March 16–22. So celebrate all month (and save water!) by entering IRWD’s Fix a Leak Contest. It’s simple: Just visit IRWD.com/fixaleak, check out our training portal, and submit photos of yourself checking for leaks around your home. For each photo you submit, you’ll receive an entry to win a $100 gift card to The Home Depot. Winner must be in the IRWD service area. Entry deadline is March 31.

Use this checklist to be a Fix a Leak Contest detective:

• Check for toilet flapper leaks by dropping food coloring or dye tablets into your toilet tank.
  If the color leaks into the bowl after 20–30 minutes, you need a new flapper.
  
• Check for broken sprinklers or overspray in your yard.
  Fix and adjust your sprinklers if you find these problems.
  
• Check your sprinkler controller to ensure it has been adjusted for seasonal low-water use.
  See WateringGuide.com for spray and drip schedules.

You can also visit your Water Insight Portal at IRWD.waterinsight.com for tips and videos on how to check your home for leaks. (On your Water Insight home page, under “I Want To,” select “Check if I have a leak” for step-by-step guidance.)

Additional places you can find leaks: hose bibs, bathtub/shower diverters, irrigation valves, hot water tanks, faucets, pools, showerheads.

Learn more. Fix a Leak Week is sponsored in conjunction with the U.S. Environmental Protection Agency WaterSense Program. For full contest details, visit IRWD.com/fixaleak.