Payment Options
Because of credit card fees and the rules that govern credit and debit card transactions, beginning July 1, 2025, IRWD no longer accepts credit cards or debit cards for automatic payments. This includes autopay using Apple Pay, Google Pay, Venmo and other online payment services.
IRWD will still be able to accept credit and debit cards for one-time payments; however, there will be a convenience fee charged by the company that processes those payments. All one time payments will be assessed a convenience fee; this includes eChecks, PayPal, Apple Pay, Google Pay, Venmo and other services. IRWD does not receive any part of that fee.
If you have bill payment questions, visit IRWD.com/payment-questions, email us at CustomerService@IRWD.com or call 949-453-5300 and ask for a Customer Service Specialist. For more information about bill pay services, visit IRWD.com/billpay.
| Online Payment Options | Viewable Online | Paperless Billing | Convenience Fee | Payment Posting Time | Registration Required | Payment Methods |
|---|---|---|---|---|---|---|
| Auto Pay with Paymentus PayMyBill.IRWD.com |
Yes | Yes | None | Immediately | Yes |
Checking account |
| One-Time Payment with Paymentus PayMyBill.IRWD.com |
Yes | No | Residential: $1.89 Commercial: $3.99 |
Immediately | No | Visa/Mastercard Amex/Discover Check Venmo Paypal Paypal Credit |
Payment Portal Usage: Our payment portal is intended solely for the purpose of making payments to Irvine Ranch Water District and viewing your IRWD water bill. Any misuse of the payment portal, including but not limited to fraudulent activities, unauthorized transactions, or attempts to exploit vulnerabilities, is strictly prohibited and may result in revoked or limited access.
| Other Ways to Pay | Viewable Online | Paperless Billing | Convenience Fee | Payment Posting Time | Registration Required | Payment Methods |
|---|---|---|---|---|---|---|
| Bill Pay through your banking establishment | No | No | None | Please allow 3 business days | No | Check |
| One-time pay by phone Call 888-288-0141 |
No | No | Residential: $1.89 Commercial: $3.99 |
Immediately | No | Visa/Mastercard Amex/Discover Check Venmo Paypal Paypal Credit |
| In person walk-in or drive-through IRWD Headquarters 15600 Sand Canyon Ave. Irvine, CA 92618 Hours: 8 a.m.-5 p.m Monday-Thursday, altternate Fridays. After hours or weekends, use parking lot drop box. |
No | No | None | Next Business Day | No | Check only |
| Mail delivery Mail payment with billing stub in courtesy reply envelope provided. If envelope is missing, address to: Irvine Ranch Water District / Customer Service Department P.O. Box 51403 Los Angeles, CA 90051-5703 |
No | No | None | Up to 5 Days | No | Check only |
IRWD’s Policy on Discontinuing Residential Water Service (SB998)
