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customer care

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July 03, 2025 8:47PM
July 03, 2025 20:47PM
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customer care

Payment Options

Because of credit card fees and the rules that govern credit and debit card transactions, beginning July 1, 2025, IRWD will no longer accept credit cards or debit cards for automatic payments. This includes autopay using Apple Pay, Google Pay, Venmo and other online payment services. 

IRWD will still be able to accept credit and debit cards for one-time payments; however, there will be a convenience fee charged by the company that processes those payments. This includes payments though PayPal, Apple Pay, Google Pay, Venmo and other services. IRWD does not receive any part of that fee.  

If you have bill payment questions, visit IRWD.com/payment-questions, email us at CustomerService@IRWD.com or call 949-453-5300 and ask for a Customer Service Specialist.

        Online Payment Options        Viewable OnlinePaperless BillingConvenience FeePayment Posting TimeRegistration RequiredPayment Methods
 IRWD Online Bill Pay Service

 PayMyBill.IRWD.com
 Yes  Yes  None  Immediately  Yes  Visa/Mastercard
 Amex/Discover
 Check
 Venmo
 Paypal
 Paypal Credit
 One-Time Payment with Paymentus

 PayMyBill.IRWD.com
 Yes  No  Residential: $1.89
 Commercial: $3.99
 Immediately  No  Visa/Mastercard
 Amex/Discover
 Check
 Venmo
 Paypal
 Paypal Credit
 

Payment Portal Usage: Our payment portal is intended solely for the purpose of making payments to Irvine Ranch Water District and viewing your IRWD water bill. Any misuse of the payment portal, including but not limited to fraudulent activities, unauthorized transactions, or attempts to exploit vulnerabilities, is strictly prohibited and may result in revoked or limited access.

Other Ways to PayViewable OnlinePaperless BillingConvenience FeePayment Posting TimeRegistration RequiredPayment Methods
 One-Time Pay by Phone 
 Call 888-288-0141
 No  No  Residential: $1.89
 Commercial: $3.99
 Immediately  No  Visa/Mastercard
 Amex/Discover
 Check
 Venmo
 Paypal
 Paypal Credit
 In Person Walk-in or Drive-through
 IRWD Headquarters 
 15600 Sand Canyon Ave. Irvine, CA 92618

 Hours: 8 a.m.-5 p.m Monday-Thursday, altternate Fridays.
 After hours or weekends, use parking lot drop box.
 No  No  None  Next Business Day  No  Check only
 Mail Delivery
 Mail payment with billing stub in courtesy reply envelope provided.

 If envelope is missing, address to: 
 Irvine Ranch Water District / Customer Service Department
 P.O. Box 51403 
 Los Angeles, CA 90051-5703
 No  No  None  Up to 5 Days  No  Check only

 

IRWD’s Policy on Discontinuing Residential Water Service (SB998)

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