Meeting Rooms Reopened

IRWD is pleased to announce the reopening of the Duck Club and Community Meeting Room. We are accepting reservations for dates through Dec. 31, 2022. Room capacities will be limited to 50% and masks will be required. Details at IRWD.com/community/meeting rooms. Community events and classes are still being offered online.

Click or Call for Customer Service

IRWD offices have been reopened to the public, but you can still complete almost all transactions at 949-453-5300 or online using the links at the bottom of this page. Full-service agents are available by phone 8 a.m.- 5 p.m. Monday through Friday. For shorter wait times, avoid Mondays.

IRWD's office at 15600 Sand Canyon Ave., Irvine, is open 8 a.m.- 5 p.m. Monday through Thursday, and on alternate Fridays.

Start or Stop Water Service Online

Need to start or stop water or sewer service to your home? Don’t waste time calling and waiting on the phone. Just fill out our online form. You’ll need the service address, mailing address, a phone number, and a Social Security number. We require at least one business day’s notice. Full details here.

Returning to a Closed Building?

When people return to buildings and homes that have been closed for weeks, the water needs to be refreshed. To flush out stagnant water, simultaneously turn on all faucets for 10-15 minutes and flush all toilets. This will also refill dried-out drain traps where odors may be present. Read more or view CDC guidelines.

Keep Wipes Out of Pipes

As people increase their use of disinfecting wipes, IRWD reminds customers not to flush them. Please throw them away! Wipes are not flushable and can easily snag on imperfections in pipelines and create severe clogs in your home’s plumbing or the water district sewers. More information.

Temporary budget variances expired

IRWD provides a water-use budget to each household based on the type of home and the number of people who live there. If you were OKd for a temporary COVID-19 budget variance because additional people temporarily lived with you due to the pandemic, please be aware that program expired on March 31, 2022. Click here to see if you are eligible to apply for a standard one-year variance.

Payment Arrangements Available

Customers with past-due balances are encouraged to sign up for a payment arrangement to avoid late fees, interest and discontinuations of service for nonpayment. Visit IRWD.com/payment-arrangement to apply, or contact Customer Service at CustomerService@IRWD.com or 949-453-5300.

Engineering Services Still Available

Our engineering staff has fully resumed all services. Visit our Engineering page for information regarding plan pickup or dropoff, help with meter applications, or any other development or engineering-related questions. You can also call 949-453-5548, email EngineeringInfo@IRWD.com, or stop by the Development Services Counter Mon-Thu, 8 a.m.-5 p.m., and alternate Fridays.

Board Meetings Back to In-Person

IRWD Board and Committee meetings are now being conducted in person at the District's headquarters at 15600 Sand Canyon Avenue, Irvine. As a convenience, some meetings may be broadcast via Webex for those wanting to observe virtually. Click here to view a calendar of meetings. Click on the date to access the agenda. Login details will be at the top of each agenda.

Your Water is Safe — Rely on It

IRWD drinking water is safe. The same goes for our recycled water, used mostly for watering public landscape. Our treatment processes eliminate microorganisms and viruses. Those disinfection methods are particularly effective against the coronavirus. Learn more. 

Customer Service

Engineering

Water Efficiency

Billing – pay online

Billing – payment options

Billing – payment questions

Meters and leaks

Rates and charges

Start/stop service

Water quality report

Water variance request

Connection fee form

Engineering documents, guidelines & requirements

Meter application form

Record drawings

Plan-related inquiries: PlanCheck@IRWD.com

All other inquiries: EngineeringInfo@IRWD.com

Events schedule

Landscape resources

Pipelines customer newletter

Rebates

Training center

Watering schedule/guide

WaterInsight program