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customer care

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August 11, 2020 19:50PM
August 11, 2020 19:50PM
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customer care

Coronavirus Resource Page

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IRWD remains committed to serving you as we navigate the COVID-19 outbreak together. Articles and links below explain how IRWD is responding, and provide tips to help you manage your account.

 

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Returning to a Closed Building?

When people return to buildings and homes that have been closed for weeks, the water needs to be refreshed. To flush out stagnant water, simultaneously turn on all faucets for 10-15 minutes and flush all toilets. This will also refill dried-out drain traps where odors may be present. Read more or view CDC guidelines.

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Click or Call for Customer Service

IRWD offices have been temporarily closed to the public, but we remain available to serve you. Virtually all transactions can be completed at 949-453-5300 or online using the links below. Full-service agents are available 8 a.m.- 5 p.m. Monday through Thursday. For shorter wait times, avoid Mondays.

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Your Water is Safe — Rely on It

IRWD drinking water is safe. The same goes for our recycled water, used mostly for watering public landscape. Our treatment processes eliminate microorganisms and viruses. Those disinfection methods are particularly effective against the coronavirus. Learn more

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No Late Fees or Service Shutoffs

Having trouble paying your bill? Don’t worry. IRWD will not be charging late fees or disconnecting service, (unless due to repairs or maintenance), until further notice. If you are experiencing financial difficulties, please contact Customer Service at CustomerService@irwd.com or 949-453-5300.

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Keep Wipes Out of Pipes

As people increase their use of disinfecting wipes, IRWD reminds customers not to flush them. Please throw them away! Wipes are not flushable and can easily snag on imperfections in pipelines and create severe clogs in your home’s plumbing or the water district sewers. More information.

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Got Water Budget Questions?

Concerned your family will exceed its water budget — and get a big bill — while under stay-at-home orders? Good news: You should be fine if you correctly reported the number of people in your home. Details here. If extra people are at home, apply for a temporary COVID-19 budget variance. This variance has been extended through Sept. 30.

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Events and Meeting Rooms Suspended

To protect against the spread of COVID-19, IRWD has moved community events online and canceled community meeting room reservations until further notice. Questions? Please contact us at 949-453-5500 or info@irwd.com.

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Engineering Services Still Available

Offices are closed, but our engineering staff is still working to help with construction. Contact the Engineering desk at 949-453-5548 or EngineeringInfo@irwd.com for assistance submitting or picking up improvement plans, applying for a water meter, or to discuss any other development services. Links below.

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Board Meetings are Online

To comply with restrictions on public gatherings during the COVID-19 outbreak, all IRWD Board and Committee meetings will be conducted online using Webex. Click here to view a calendar of meetings. Click on the date to access the agenda. Login details will be at the top of each agenda.

Customer Service

Engineering

Water Efficiency

Billing – pay online

Billing – payment options

Billing – payment questions

Meters and leaks

Rates and charges

Start/stop service

Water quality report

Water variance request

Connection fee form

Engineering documents, guidelines & requirements

Meter application form

Record drawings

Plan-related inquiries: Belisario Rios (Rios@IRWD.com)

All other inquiries:

DevelopmentServices@IRWD.com


Events schedule

Landscape resources

Pipelines customer newletter

Rebates

Training center

Watering schedule/guide

WaterInsight program

 

Financial Assistance and General Relief

To access a variety of financial resources during the COVID-19 outbreak, visit 211oc.org or dial 211. General relief information on topics such as employment, finances and nutrition can be found on the O.C. Health Care Agency’s General Relief/Assistance webpage.

COVID-19 Health Resources

To connect with Orange County agencies for health information and resources, visit OCcovid19.OChealthinfo.com or call the O.C. COVID-19 Hotline at 833-426-6411.