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customer care

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June 13, 2024 6:26PM
June 13, 2024 18:26PM
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customer care

Services

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The Safety of Your Water

IRWD drinking water is safe. The same goes for our recycled water, used mostly for watering public landscape. Our treatment processes eliminate microorganisms and viruses. Learn more

Read the annual Water Quality Report.

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Contact Customer Service

IRWD offices are open to the public. Full-service agents are available by phone 8 a.m.- 5 p.m. Monday through Friday. For shorter wait times, avoid Mondays.

IRWD's office at 15600 Sand Canyon Ave., Irvine, is open 8 a.m.- 5 p.m. Monday through Thursday, and on alternate Fridays.

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Start or Stop Water Service Online

Need to start or stop water or sewer service to your home? Don’t waste time calling and waiting on the phone. Just fill out our online form. You’ll need the service address, mailing address, a phone number, and a Social Security number. We require at least one business day’s notice. Full details here.

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Meeting Rooms

IRWD is pleased to offer the Duck Club and Community Meeting Room for your next meeting. We are accepting reservations for dates through Dec. 31, 2023. Get reservation details at IRWD.com/community/meeting rooms

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Payment Arrangements Available

Customers with past-due balances are encouraged to sign up for a payment arrangement to avoid late fees, interest and discontinuations of service for nonpayment. Visit IRWD.com/payment-arrangement to apply, or contact Customer Service at CustomerService@IRWD.com or 949-453-5300.

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Request a Water Variance

IRWD provides a water-use budget to each household based on the type of home and the number of people who live there. Click here to see if you are eligible to apply for a standard one-year variance, or contact Customer Service at CustomerService@IRWD.com or 949-453-5300.

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Keep Wipes Out of Pipes

As people increase their use of disinfecting wipes, IRWD reminds customers not to flush them. Please throw them away! Wipes are not flushable and can easily snag on imperfections in pipelines and create severe clogs in your home’s plumbing or the water district sewers. More information.

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Engineering Services Still Available

Visit our Engineering page for information regarding plan pickup or dropoff, help with meter applications, or any other development or engineering-related questions. You can also call 949-453-5548, email EngineeringInfo@IRWD.com or stop by the Development Services Counter at IRWD Headquarters, open Monday-Thursday, 8 a.m.-5 p.m., and alternate Fridays.

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Board Meetings

IRWD Board and Committee meetings are conducted in person at the District's headquarters at 15600 Sand Canyon Avenue, Irvine. As a convenience, some meetings may be broadcast via Webex for those wanting to observe virtually. Click here to view a calendar of meetings. Click on the date to access the agenda. Login details will be at the top of each agenda. 

 

Customer Service

Engineering

Water Efficiency

Billing – pay online

Billing – payment options

Billing – get payment assistance

Meters and leaks

Rates and charges

Start/stop service

Water quality report

Water variance request

Connection fee form

Engineering documents, guidelines & requirements

Meter application form

Record drawings

Plan-related inquiries: PlanCheck@IRWD.com

All other inquiries: EngineeringInfo@IRWD.com

Events schedule

Landscape resources

Pipelines customer newletter

Rebates

Training center

Watering schedule/guide

WaterInsight program

 

Financial Assistance and General Relief

To access a variety of financial resources during the COVID-19 outbreak, visit 211oc.org or dial 211. General relief information on topics such as employment, finances and nutrition can be found on the O.C. Health Care Agency’s General Relief/Assistance webpage.

COVID-19 Health Resources

To connect with Orange County agencies for health information and resources, visit OCcovid19.OChealthinfo.com or call the O.C. COVID-19 Hotline at 833-426-6411.

IRWD COVID-19 Cleaning Protocols