Coronavirus Resource Page

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IRWD remains committed to serving you as we navigate the COVID-19 outbreak together. Articles and links below explain how IRWD is responding, and provide tips to help you manage your account.

 

no late fees webNo Late Fees or Service Shutoffs

Having trouble paying your bill? Don’t worry. IRWD will not be charging late fees or disconnecting service, (unless due to repairs or maintenance), until further notice. If you are experiencing financial difficulties, please contact Customer Service at CustomerService@irwd.com or 949-453-5300.

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Click or Call for Customer Service

IRWD offices have been temporarily closed to the public, but we remain available to serve you. Virtually all transactions can be completed at 949-453-5300 or online using the links below. Full-service agents are available 8 a.m.- 5 p.m. Monday through Thursday. For shorter wait times, avoid Mondays.

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Your Water is Safe — Rely on It

The coronavirus has no impact on water quality, and our teams are following strict workforce guidelines to ensure your service continues uninterrupted. IRWD water quality staff conduct more than a quarter million lab tests a year on water from more than 100 sample points. Learn more.

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Events and Meeting Rooms Suspended

To protect against the spread of COVID-19, IRWD has canceled or postponed all community events, including spring resident tours, and canceled community meeting room reservations through the end of April, 2020, or until further notice. Questions? Please contact us at 949-453-6600 or info@irwd.com.

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Keep Wipes Out of Pipes

As people increase their use of disinfecting wipes, IRWD reminds customers not to flush them. Please throw them away! Wipes are not flushable and can easily snag on imperfections in pipelines and create severe clogs in your home’s plumbing or the water district sewers. More information.

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Engineering Services Still Available

Offices are closed, but our engineering staff is still working to help with construction. Contact the Engineering desk at 949-453-5548 or EngineeringInfo@irwd.com for assistance submitting or picking up improvement plans, applying for a water meter, or to discuss any other development services. Links below.

 


Customer Service 

 

 Engineering

 

 Water Efficiency

 

Billing – pay online

Billing – payment options

Billing – payment questions

Meters and leaks

Rates and charges 

Start/stop service

Water quality report

Water variance request

 

Connection fee form

Engineering documents, guidelines & requirements

Meter application form

Record drawings

Plan-related inquiries: Belisario Rios (Rios@IRWD.com

All other inquiries: 

DevelopmentServices@IRWD.com

 

Events schedule

Landscape resources

Pipelines customer newletter

Rebates

Training center

Watering schedule/guide

WaterInsight program