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customer care

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July 23, 2024 10:31AM
July 23, 2024 10:31AM
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customer care

Start/Stop Service

Are you a new customer? Are you moving? 

You have found your one-stop center to establish water and/or sewer service with IRWD. 

  THINGS TO KNOW
 

To start service: 

  • We require at least one business day notice to start or stop service. These services are performed between 8 a.m. and 5 p.m. Monday through Friday, except holidays.* 

  • In order to establish service in your name, you will need to provide the service address, mailing address, contact phone number, and the date you wish to start service. A non-refundable, one-time service establishment fee of $25 will be applied to your first bill. 

  • Is your city serviced by IRWD? Certain cities such as Lake Forest, Orange, Newport Beach and Tustin are only partially serviced by IRWD. If you are not sure if IRWD provides service to your home, please call a IRWD Customer Service Specialist at 949-453-5300 for assistance.

  • IRWD offers a free continuous service agreement for owners of rental properties that waives the $25 new service establishment fee each time there is a change in tenancy. To sign up please call a IRWD Customer Service Specialist at 949-453-5300. Download the Continuous Service Agreement for Property Managers.

To stop service:

  • We require at least one business day notice to start or stop service. These services are performed between 8 a.m. and 5 p.m. Monday through Friday, except holidays.* 

  • You will be responsible for all charges until IRWD is notified that service is no longer required in your name.

  • IRWD does not transfer services. If you are moving, please request to stop service at your old address and request to start service at the new address.

  • In order to stop service in your name, all required fields MUST match current account information on file.

For non-residential customers: 

  • For non-residential customers, please call IRWD Customer Service at 949-453-5300 to start/stop service.

* IRWD observes the following 2024 holiday dates: Jan. 1, Feb. 19, March 29, May 27, July 4, Sept. 2, Nov. 28, Nov. 29, Dec. 24, Dec. 25, Dec. 31. Please do not request services on these days.
 

  ONLINE REQUEST FORM
  MORE FROM IRWD CUSTOMER SERVICE
 

Billing:

Requests:

Contact: 

IRWD's office at 15600 Sand Canyon Ave., Irvine, is open 8 a.m.- 5 p.m. Monday through Thursday, and on alternate Fridays. However, almost all transactions can be conducted by internet, email or phone. 

Mailing address

Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000

Main phone number

949-453-5300

Email address

CustomerService@IRWD.com

Looking for contact information for other departments at IRWD? Visit IRWD.com/contact.