Start/Stop Service

Start/Stop Service

Woman on phoneNew Customer? Moving? 
You have found your one-stop service center to establish water and/or sewer service with IRWD. 
  It's Easy to Stop & Start Service.  Here are some things to know.
  • We require at least one business day notice to start or stop service. These services are performed 8:00 a.m. to 5:00 p.m. Monday through Friday.  

  • In order to establish service in your name, you will need to provide the service address, mailing address, contact phone number, a Social Security Number, and the date you wish to start service. A non-refundable, one-time service establishment fee of $25 will be applied to your first bill. A $50 deposit will be assessed in lieu of providing a Social Security Number.

  • Is your city serviced by IRWD? Certain cities such as Lake Forest, Orange, Newport Beach and Tustin are only partially serviced by IRWD. If you are not sure if IRWD provides service to your home, please call a Customer Service Specialist at (949) 453-5300 for assistance.

  • IRWD offers a free continuous service agreement for owners of rental properties that waives the $25 new service establishment fee each time there is a change in tenancy.  To sign up please call a Customer Services Specialist at (949) 453-5300. Download the Continuous Service Agreement for Property Managers.

  • You will be responsible for all charges until IRWD is notified that service is no longer required in your name.

  • IRWD does not transfer services. If you are moving, please request to stop service at your old address and request to start service at the new address.

  • In order to stop service in your name, all required fields MUST match current account information on file.

  • For Non-Residential Customers, please call Customer Service at (949) 453-5300 to start/stop service.

  Start/Stop Service Online (Residential Customers)

 

Start/Stop Service Online (Residential Customers)
  1. * Please complete all required fields.

  2. Required Field
  3. * Date:
    * Required Field
  4. (Must be Monday - Friday, with at least one business day's notice.)

  5. Customer Information

  6. *First Name:(*)
    * Required Field
  7. *Last Name:(*)
    * Required Field
  8. *Primary Phone:(*)
    * Required Field
  9. Work Phone:
    Invalid Input
  10. Cell Phone:
    Invalid Input
  11. *Email:(*)
    * Required Field
  12. Social Security Number:
    Invalid Input
  13. *Your Status(*)
    Required Field
  14. Service Address

    (Please enter the address where you would like to stop or start service.)

  15. * Address(*)
    * Required Field
  16. *City:(*)
    * Required Field
  17. *State:(*)
    * Required Field
  18. *Zip:(*)
    * Required Field
  19. Mailing Address

    (If different than above. Used for billing and correspondence.)

  20. Invalid Input
  21. * Address:
    * Required Field
  22. * City:
    * Required Field
  23. * State:
    * Required Field
  24. * Zip:
    * Required Field
  25. Comments:
    Invalid Input

 

  Customer Service

Telephone: (949) 453-5300
Email: customerservice@irwd.com
(Note: Email inquiries will receive a response within 24 hours, during regular business hours.)

  Customer Service Hours

Monday - Friday: 8:00 a.m. to 5:00 p.m.
Holiday hours and observances will be posted on the home page of the IRWD website.

   Please Remember!

After you set up your account, visit other sections of our website to learn all about YOUR water district.

Latest News

happy-to-see-green-thank-our-purple-pipes
Happy to See Green? Thank Our Purple PipesLet’s be honest. We love our treelined streets, verdant medians and common areas that define the Irvine Ranch Water District. And while other communities are cutting back on their landscaping, ours continues to flourish. Since 1963, IRWD has been implementing a...
chilling-with-recycled-water-irwd-and-uci-team-up-to-save-80-million-gallons-of-drinking-water-a-year
Chilling with Recycled Water: IRWD, UCI Save 80 Million Gallons of Drinking Water a YearUC Irvine and Irvine Ranch Water District officials toss ceremonial buckets of water into the cooling towers to kick off the new project. (Shown here, right to left, are UCI Associate Chancellor for Sustainability Wendell Brase, IRWD Board President Douglas...
how-the-irwd-team-safeguards-your-water
How the IRWD Team Safeguards Your WaterThanks to all of the IRWD customers who joined us July 10 for our Tap Water 101 community workshop. If you missed it, check out our new 3-minute video, “Journey of a Water Sample.” You’ll tag along with real IRWD...