customer care

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May 25, 2024 11:43PM
May 25, 2024 23:43PM

customer care

Emergency & IRWD Alert

Emergency? Sign up for IRWD Alert today!

To better reach you in an emergency, Irvine Ranch Water District has implemented IRWD Alert—a new notification service with enhanced communications tools to reach out to the community in critical water-related situations.

everbridge logoHosted by Everbridge, this service allows us to send real-time alerts by email, phone and SMS/text notification, providing you and your neighbors with important information during an emergency, including what to do and where to find more information.

Contact information associated with existing IRWD accounts has already been uploaded to the platform, but we encourage customers and members of the community to sign up and create their own personal accounts — adding multiple phone numbers and emails so we can reach you and your loved ones, wherever you are.

This service replaces IRWD’s former CodeRED notification service. For more information, email


How to sign up

Step 1: Click the button above, or go to

Step 2: You will be prompted to create an account:

  • Enter your first and last name
  • Create a user name
  • Create a password
  • Select and answer a security question
  • Add location name (home, work, school, etc.)
  • Add location address
  • Click and verify the address
  • Add a primary email address, text number and mobile number
  • Accept the Terms of Use
  • Click “Create Account”
  • Select your preferred language
  • Retain your user name and password for future updates

Return to the portal at at any time to make changes to your contact information.

For questions or assistance, please call 949-453-5500 or email