These are the hallmarks of IRWD’s approach to customer service. Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction. Going above and beyond the call of duty is what we do because we care about our customers. To quench your thirst for all account related information, check out the "How Do I Find?" section of the website. It’s your one-stop shop for everything customer related, including answers, links and useful resources.
Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000
949-453-5300
949-858-IRWD (4793) or 949-858-3190
949-453-5535 (see below for instructions)
Customer Service & LogIn, Payment Issues, Account Issues,
Online Account Issues
For website account related issues, billing questions,
account access issues login problems , account setup,
account closure or payment questions
This is for technical issues with IRWD.com website pages or
links.
Start/Stop Service Easy Online Process
Request A Water Variance
Easy Online Process
Got questions regarding your bills ?
Frequently asked question regarding your water
Need to report water waste? Have a question on your turf rebate application? Are you going over your allocation and want a free home water check up to help you detect leaks and water waste?
15600 Sand Canyon Avenue Irvine, California 92618
8 am - 4:30 pm Mon-Thur Open every other Friday
from 8 am - 4 pm Schedule
8 am - 5 pm Mon - Fri
8 am - 5 pm Mon - Friday (closed every other Friday)
3512 Michelson Drive Irvine, CA 92612
Office hours7:30am-4pm Mon-Thur
8:30am-3pm Fri
Notice: Beginning October 18, 2010, visitors to the San Joaquin Marsh Campus, which includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center need to enter Riparian View from Campus Drive due to construction activity in the area.
Detour MapVisitors are strongly discouraged from using GPS mapping devices to find the entrance because these directions have been found to be incorrect. Use this map
Google Mapfor Riparian View Entrance off Campus Drive: There is NO access off of Michelson, use entrance off of Campus Drive.
Here at IRWD we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.
Tips when calling the IRWD Graffiti Hotline:
