Contact Irvine Ranch Water District

Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction.

IRWD's office at 15600 Sand Canyon Ave., Irvine, is open 8 a.m.- 5 p.m. Monday-Thursday and alternate Fridays. Transactions can be conducted online, by email or by phone. Visit IRWD.com/services for online solutions.  
 

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Main Contact Info

Contact us directly to start or stop service, ask questions about your bill, or get 24-hour emergency assistance.

IRWD Headquarters

15600 Sand Canyon Ave., Irvine, CA 92618

IRWD staff at the Headquarters location includes Customer Service, Engineering, Administrative and more.

IRWD Office Hours

8 a.m.-5 p.m. Monday-Thursday and alternate Fridays

2025 Office Closures
Closed alternate Fridays and the following holidays: Jan. 1, Feb. 17, April 18, May 26, July 4, Sept. 1, Nov. 27-28, Dec. 24-25, Dec. 31.
 

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Department Contacts

From Customer Service representatives to water-saving experts, IRWD is here for you. 

CUSTOMER SERVICE

WATER EFFICIENCY

DEVELOPMENT SERVICES

OTHER INQUIRIES

IRWD Operations Center

3512 Michelson Drive, Irvine, CA 92612

IRWD staff at the Operations Center maintain the Michelson Water Recycling Plant, Biosolids, Construction and Collection Services, and more. 

Hours

7:30 a.m.-4 p.m. Monday-Thursday
7 a.m.-3 p.m. Friday

 

 

 

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San Joaquin Marsh Wildlife Sanctuary

The San Joaquin Marsh Campus includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center, and is located on Riparian View in Irvine. Learn all about the Marsh

Getting to the Marsh

Visitors can access the Marsh via Campus Drive. There is no access off of Michelson. For directions, use this map; do not rely on Google or GPS mapping devices. 

 

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Graffiti Hotline: 949-453-5535

Here at IRWD we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.

Tips when calling the IRWD Graffiti Hotline:

• Give us the location of the graffiti - street, intersection and address, if possible.
• Give us a description of the type of surface the graffiti is on - a block wall, pipe, fence, etc.
• Give us a description of the type of graffiti - is it spray paint, magic marker, etching?
• Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.