Contact Customer Care
IRWD has temporarily closed its offices to the public. However, almost all transactions can be conducted by internet, email or phone. Visit IRWD.com/services for handy links available 24/7. For other inquiries, email CustomerService@IRWD.com. Between 8 a.m. and 5 p.m. Monday through Thursday, you may call 949-453-5300 to speak with a representative.
Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction. Going above and beyond the call of duty is what we do because we care about our customers. To quench your thirst for all account related information, check out the "How Do I Find?" section of the website. It’s your one-stop shop for everything customer related, including answers, links and useful resources.
Contact Info
To start or stop serviceQuestions about your bill
24-hour emergency line water quality questions
Mailing Address
Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000
Main Number
949-453-5300
Portola Hills
949-858-IRWD (4793) or 949-858-3190
Graffiti Hotline
949-453-5535 (see below for instructions)
Email & Useful Links
So much can be done online, saving you a phone call it's easy. Give it a try with these links:Customer Service
Customer Service & LogIn, Payment Issues, Account Issues,
Online Account Issues
Web account Issues
For website account related issues, billing questions,
account access issues login problems, account setup,
account closure or payment questions
Website Issues Only
This is for technical issues with IRWD.com website pages or
links.
Water Efficiency Specialists
Need to report water waste? Have a question on your turf rebate application? Are you going over your allocation and want to talk a water efficiency specialist?
Water Efficiency Resource Guide
On the surface, your bill is pretty simple: Use more water and the bill goes up. Use less and it goes down. That’s because IRWD uses a budget-based rate structure — which provides the water you need and gives you control to save money.
Start/Stop Service
Start/Stop Service Easy Online Process
Water Variance Request
Request A Water Variance
Easy Online Process
Bill Payment
Got questions regarding your bills?
Water Quality FAQ
Frequently asked question regarding your water
IRWD Main Office:
15600 Sand Canyon Avenue Irvine, California 92618
8am - 5pm Mon-Thur (service by phone)
8am - 5pm Mon-Thur (closed every Friday)
Jan. 1, Feb. 17, April 10, May 25, July 3, Sept. 7, Nov. 26, Nov. 27, Dec. 24, Dec. 25, Dec. 31.
Jan. 1, Feb. 15, April 2, May 31, July 5, Sept. 6, Nov. 25, Nov. 26, Dec. 23, Dec. 24, Dec. 31.
IRWD Operations Center
3512 Michelson Drive Irvine, CA 92612
Office hours7:30am - 4pm Mon-Thur
8:30am - 3pm Fri
Baker Water Treatment Plant
50 Civic Center Drive, Lake Forest, CA 92630
IRWD San Joaquin Marsh and Wildlife Sanctuary
Notice: Beginning October 18, 2010, visitors to the San Joaquin Marsh Campus, which includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center need to enter Riparian View from Campus Drive due to construction activity in the area.
Detour MapVisitors are strongly discouraged from using GPS mapping devices to find the entrance because these directions have been found to be incorrect. Use this map
Google Mapfor Riparian View Entrance off Campus Drive: There is NO access off of Michelson, use entrance off of Campus Drive.
IRWD Graffiti Hotline: 949-453-5535
Here at IRWD we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.
Tips when calling the IRWD Graffiti Hotline:- Give us the location of the graffiti - street, intersection and address, if possible.
- Give us a description of the type of surface the graffiti is on - a block wall, pipe, fence, etc.
- Give us a description of the type of graffiti - is it spray paint, magic marker, etching?
- Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.
Quick Links
- Board Meetings & Agendas
- District Election Process
- Dam Safety Program
- Equal Access to Groundwater
- Fats, Oil & Grease Program
- Kern Fan Groundwater Storage Project Final EIR
- Proposed Syphon Reservoir Project
- Rate Changes: Prop. 218 Notices
- Rates & Charges
- Rebates
- Request a Water Variance
- Start/Stop Service
- Transparency & Compensation
- Water Desalination Information
- Water Quality Information
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