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customer care

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March 03, 2024 2:41PM
March 03, 2024 14:41PM
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customer care

Contact Irvine Ranch Water District

Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction.

IRWD's office at 15600 Sand Canyon Ave., Irvine, is open 8 a.m.- 5 p.m. Monday-Thursday and alternate Fridays. Transactions can be conducted online, by email or by phone. Visit IRWD.com/services for online solutions.  
 


Contact01Main Contact Info

Contact us directly to start or stop service, ask questions about your bill, or get 24-hour emergency assistance.

Mailing Address

Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000

Customer Service

Phone: 949-453-5300
Email: CustomerService@IRWD.com

Assistance

24-Hour Emergency Assistance: 949-453-5300 
Graffiti Hotline: 949-453-5535

IRWD Headquarters

15600 Sand Canyon Ave., Irvine, CA 92618

IRWD staff at the Headquarters location includes Customer Service, Engineering, Administrative and more.

IRWD Office Hours

8 a.m.-5 p.m. Monday-Thursday and alternate Fridays

2024 Office Closures
Closed alternate Fridays and the following holidays: Jan. 1, Feb. 19, March 29, May 27, July 4, Sept. 2, Nov. 28, Nov. 29, Dec. 24, Dec. 25, Dec. 31.
 


Contact02Department Contacts

From Customer Service representatives to water-saving experts, IRWD is here for you. 

CUSTOMER SERVICE

Contact IRWD Customer Service

For account issues, payment issues, billing questions, or to talk to an IRWD Customer Service representative.

Phone: 949-453-5300
Email: CustomerService@IRWD.com
Hours: 8 a.m.- 5 p.m. Monday-Thursday and alternate Fridays

24-Hour Emergency Assistance: Call 949-453-5300
 

Online Account Issues

For website account related issues, billing questions, account access issues or login problems, account setup, account closure or payment questions.

Email: CustomerService@IRWD.com

Start/Stop Service

To start or stop service anytime.

Get started 
 

Bill Payment

Got questions regarding your bills, or having trouble paying?

Let us help 
 

Water Variance Request

You can request a water variance online with our easy application. 

Request now

WATER EFFICIENCY

Request a Home Audit

Do you have a high water bill, but you're not sure why? Have you recently repaired a leak and would like to request an adjustment? Use this training portal to learn how to do your own free home checkup today.

Go to the Customer Education Portal 
 

Save Water, Save Money

What small steps can you take a home to save water, which will save you money?

Go to Save Water & Money

Speak to an Expert

Need to report water waste? Have a question on your turf rebate application? Are you going over your allocation and want to talk a water efficiency specialist?

Email: WaterEfficiency@IRWD.com 
 

Water Efficiency Resource Guide

IRWD uses a budget-based rate structure — which provides the water you need and gives you control to save money.

Take a deeper look

DEVELOPMENT SERVICES

Engineering Counter

For Engineering documents, guidelines, requirements

Phone: 949-453-5548
Email: Engineeringinfo@IRWD.com

Plans

For submitting plans for approval, applications or other requirements.

Take me there 

OTHER INQUIRIES

General Questions

For questions that are not related to your account, such as construction or website inquiries

Phone: 949-453-5500
Email: info@IRWD.com 
 

Meeting Room Reservations

For reservations at The Duck Club or Community Meeting Room. 

Reserve a meeting room

Water Quality FAQ

Frequently asked question regarding your water

Take me there 
 

Public Records Requests

Phone: 949-453-5300
Email: DistrictSecretary@irwd.com 
 

Purchasing Department

Hours and other helpful information for suppliers

Take me there

IRWD Operations Center

3512 Michelson Drive, Irvine, CA 92612

IRWD staff at the Operations Center maintain the Michelson Water Recycling Plant, Biosolids, Construction and Collection Services, and more. 

Hours

7:30 a.m.-4 p.m. Monday-Thursday
7 a.m.-3 p.m. Friday

 

 

 


Contact03San Joaquin Marsh Wildlife Sanctuary

The San Joaquin Marsh Campus includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center, and is located on Riparian View in Irvine. Learn all about the Marsh

Getting to the Marsh

Visitors can access the Marsh via Campus Drive. There is no access off of Michelson. For directions, use this map; do not rely on Google or GPS mapping devices. 

 


Contact04Graffiti Hotline: 949-453-5535

Here at IRWD we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.

Tips when calling the IRWD Graffiti Hotline:

  • Give us the location of the graffiti - street, intersection and address, if possible.
  • Give us a description of the type of surface the graffiti is on - a block wall, pipe, fence, etc.
  • Give us a description of the type of graffiti - is it spray paint, magic marker, etching?
  • Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.