customer care

IRWD Logo Image
October 04, 2023 12:16PM
October 04, 2023 12:16PM

customer care

For Residential Customers

On the surface, your bill is pretty simple: Use more water and the bill goes up. Use less and it goes down. That’s because IRWD uses a budget-based rate structure — which provides the water you need and gives you control to save money. 

Read the Water Efficiency Resource Guide to get started. 

Live in a condo or apartment?
Go to


How IRWD residential customers can save water and money



Use the right plants

California appropriate water-efficient plants are perfectly suited for our mild winters and warm, dry summers. They’re low maintenance, use little water and don’t need soil preparation or fertilizing. For a one-stop shop with garden tours, garden galleries, a searchable plant database and a garden resources section, visit RightScape Resources. To view printable, full-color plant guide to plant varieties found in our IRWD Sand Canyon Demo Garden click here.

Free planting guidelines: The IRWD Planting Guide provides helpful tips on how to establish native plants. 

$$ Get rid of the turf and get a Turf Removal Rebate that provides money for grass removed. Minimum of 250 sq. ft.


Use the right schedule

Use a watering schedule to keep your plants hydrated with the least amount of water.

$$ Weather-based irrigation controllers: Let your automatic timer keep track of your schedule. Find out more

$$ Schedule your timer to save water and money: Need help programming your sprinkler timer?


Use the right equipment

The right landscape equipment waters your garden efficiently and gets the most from every drop of water. Learn how to properly schedule your sprinkler timer

$$ Rotating spray nozzles: Save more water than you think, up to 7,500 gallons a year. Get a rebate for rotating sprinkler nozzles.


Look for water-saving rebates

No matter the size of your home, IRWD offers rebates for both indoors and outdoors.

View Residential Rebates


More useful tools

The three most important things you can do to save water

sprinkler icon1. Fix water leaks 
Check for leaks inside and outside your home regularly. Watch our videos to learn how to find them. Use the Log-a-Leak tool to let us know if there's a leak or over-use in your community.

grass icon2. Check your sprinkler timer 
Make sure you are not overwatering! Learn how to program your sprinkler timer, or start from scratch with our watering guide

leak icon3. Remove your grass 
Say goodbye to water-thristy turf and get a rebate to help with the cost. 



How much can you save with these common tasks?

Turn off water when brushing teeth

3 gallons per day

Shorten your shower by 2 minutes

5 gallons per day

 Water only when necessary

 1,100 gallons per irrigation cycle

 Water before 8 AM

 25 gallons per day

 Check for sprinkler leaks, over-spray & broken sprinkler heads

 500 gallons per month

 Use a water saving hose nozzle 

 Up to 7,500 gallons per year

 Use a broom, not a hose, to clean driveways and sidewalks

 Up to 150 gallons each time

 Install a smart sprinkler irrigation controller

 Up to 40 gallons per irrigation cycle

 Place organic mulch in your garden

 Hundreds of gallons per year

 Replace thirsty plants with California-friendly plants

 Hundreds of gallons per year