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customer care

IRWD Logo Image
May 21, 2026 7:54AM
May 21, 2026 7:54AM
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customer care

Matt

How to identify an IRWD employee

If someone knocks on your door claiming to be an IRWD employee or contractor, don’t hesitate to ask for identification.

All IRWD employees carry staff IDs with photos and are required to show them on request. Many also wear uniforms with District logos and drive an IRWD vehicle.

IRWD contractors should be able to produce information confirming they are authorized to do work in your neighborhood on behalf of the District. That work might include meter reading, construction, landscaping and temporary shutdown notifications related to new construction.

No IRWD employee or contractor will attempt to sell you a product or service. If you ever have questions, call 949-453-5330.