customer care

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January 27, 2023 3:15AM
January 27, 2023 3:15AM

customer care

Contact Customer Care

IRWD's office at 15600 Sand Canyon Ave., Irvine, is open 8 a.m.- 5 p.m. Monday through Thursday, and on alternate Fridays. However, almost all transactions can be conducted by internet, email or phone. Visit for handy links available 24/7. For other inquiries, email Between 8 a.m. and 5 p.m. Monday through Friday, you may call 949-453-5300 to speak with a representative. 

Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction. Going above and beyond the call of duty is what we do because we care about our customers. To quench your thirst for all account related information, check out the "How Do I Find?" section of the website. It’s your one-stop shop for everything customer related, including answers, links and useful resources. 

Contact Info

To start or stop service
Questions about your bill
24-hour emergency line water quality questions

Mailing Address

Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000


Main Number


Graffiti Hotline

949-453-5535 (see below for instructions)






Email & Useful Links

So much can be done online, saving you a phone call it's easy. Give it a try with these links:

IRWD Main Office:

15600 Sand Canyon Avenue Irvine, California 92618

Engineering Counter Hours:

8am - 4:30pm Mon-Thur (service by phone)

Customer Service Hours

8am - 5pm  Mon-Fri (service by phone)

Administrative Office Hours

8am - 5pm Mon-Fri (service by phone)

2022 Holiday Office Closures

Jan. 3, Feb. 21, April 15, May 30, July 4, Sept. 5, Nov. 24, Nov. 25, Dec. 23, Dec. 26, Dec. 30.

IRWD Operations Center

3512 Michelson Drive Irvine, CA 92612

Office hours

7:30am - 4pm Mon-Thur
8:30am - 3pm Fri

Purchasing Department:

Purchasing Dept Hours
& other helpful information

Baker Water Treatment Plant

50 Civic Center Drive, Lake Forest, CA 92630


IRWD's San Joaquin Marsh Wildlife Sanctuary

Notice: Beginning October 18, 2010, visitors to the San Joaquin Marsh Campus, which includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center need to enter Riparian View from Campus Drive due to construction activity in the area.

Detour Map

Visitors are strongly discouraged from using GPS mapping devices to find the entrance because these directions have been found to be incorrect.   Use this map 

Google Map

for Riparian View Entrance off Campus Drive: There is NO access off of Michelson, use entrance off of Campus Drive.


IRWD Graffiti Hotline: 949-453-5535

Here at IRWD we strive to have a zero tolerance for graffiti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.

Tips when calling the IRWD Graffiti Hotline:
  • Give us the location of the graffiti - street, intersection and address, if possible.
  • Give us a description of the type of surface the graffiti is on - a block wall, pipe, fence, etc.
  • Give us a description of the type of graffiti - is it spray paint, magic marker, etching?
  • Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.