Payment system FAQ

Here are answers to questions customers may have about IRWD's payment system.

 

Why does IRWD require three pieces of information for registration?

IRWD implemented enhanced security measures to protect your information. In order to have full access to the online system, you will need your account number, numeric portion of your street address, and the last four digits of the phone number associated with your account.

Where can I find my account number?

Your account number can be found on any IRWD bill in the top right corner of the bill or in any eBill statement you’ve received.

What should I do if my account information has changed since I last accessed my account?

If you experience difficulty registering due to outdated contact information or any other information, please contact Customer Service to update your information at CustomerService@IRWD.com. You may also call 949-453-5300 during regular business hours Monday through Thursday. View our payment system introduction video for more information.

Will there be any changes to how I access my account information online?

Yes. You will be required to re-register for online account access by visiting PayMyBill.IRWD.com. Once registered, you can elect how your monthly bill is received: via text, mail, or email.

Is there a fee for using the online account access?

No. Customers will not be assessed any fees for accessing account details or reviewing water efficiency information online. Some payment options do have convenience fees. Please see Payment Options for details.

Can I make a one-time payment without creating a username/password?

Yes. Visit PayMyBill.IRWD.com, select the Register/Pay Now button. On the next screen, you can make a one-time payment by clicking the Pay Now button.