customer care

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February 27, 2021 16:05PM
February 27, 2021 16:05PM

customer care

Pay My Bill

Ready to make a payment? New bill pay is here!

IRWD has upgraded to a new payment portal system - new registration required for all autopay customers. For security reasons, your previous online profile cannot be transferred to the new system. You must set up a new online profile with Paymentus to take advantage of the additional benefits of the online portal including the continuation of recurring payments.

Click the Register / Pay Now button below:


   Download the PDF version of the registration instructions


Pay Your Bill Online

IRWD has switched to a new bill payment system with no fees, and flexible options designed to fit a growing variety of online and mobile preferences expressed by our customers.

  • It’s free! (No more $2.95 transaction fee.)
  • Pay by phone or text
  • Set up easy automatic payments
  • PayPal, Venmo, and most credit cards accepted
  • Links directly to your WaterInsight water usage report

The new service allows for payments by most credit cards, PayPal, Venmo, and text — from almost any device, and it includes a direct link to IRWD’s WaterInsight reports, so you can track your home water usage to save water and money.

Paymentus “How To” Instructions

Follow these easy steps to sign up for IRWD’s new payment portal:

Create Your Online Account


  1. 1. Click on “Register Now”
  2. 2. Enter your email address
  3. 3. Create and verify your password
  4. 4. Fill in your email, name, phone, and ZIP code
  5. 5. Click on “Enroll”
  6. paymentus create your online account
  7. 6. Add your billing account number
  8. 7. Fill in the digits in your street address. (Do not include street name)
  9. 8. Fill in the last four digits of your phone number
  10. 9. Check your preference for paperless billing
  11. 10. Click the box that you agree to Payment Authorization Terms
  12. 11. Click on “Add Account”


Pay Your Bill


  1. 1. Log into the customer portal at IRWD.com
  2. 2. Click on the “My Wallet” icon at the top left of the page
  3. 3. Click “Add Payment Method”
  4. 4. Enter your checking, credit or debit card information.
  5. 5. Click “Add”
  6. 6. Your payment method will now be available when you are ready to pay your bill.


Create New AutoPay

paymentus add payment

  1. 1. Log into the customer portal at IRWD.com
  2. 2. Click on “AutoPay” icon at the left of the page
  3. 3. Click “Add Autopay” and select the account.
  4. 4. Select payment details such as frequency, end date, and payment method.
  5. 5. Check the box authorizing the scheduled payments you have chosen
  6. 6. Click on “Create AutoPay”

For assistance, email CustomerService@IRWD.com.