customer care

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August 03, 2021 9:26AM
August 03, 2021 9:26AM

customer care

Pay My Bill

Ready to make a payment? New bill pay is here!

IRWD has upgraded to a new payment portal system. New registration is required for all customers who wish to continue with online billing and online payments. For security reasons, your previous online profile cannot be transferred to the new system. You must set up a new online profile to take advantage of the additional benefits of the online portal including the continuation of recurring payments.

Click the Register / Pay Now button below:


   Download the PDF version of the registration instructions



Pay Your Bill Online

IRWD has switched to a new bill payment system with no fees, and flexible options designed to fit a growing variety of online and mobile preferences expressed by our customers.

  • It’s free! (No more $2.95 transaction fee.)
  • Pay by phone or text
  • Set up easy automatic payments
  • PayPal, Venmo, and most credit cards accepted
  • Links directly to your WaterInsight water usage report

The new service allows for payments by most credit cards, PayPal, Venmo, and text — from almost any device, and it includes a direct link to IRWD’s WaterInsight reports, so you can track your home water usage to save water and money.


Payment system "How To" instructions

Payment system FAQ

Estimate your bill

To use a rate calculator to estimate your bill and learn how saving water helps keep your rates low, please click here.