Liquid News

Is That a Real IRWD Employee?

If someone knocks on your door claiming to be an IRWD employee or contractor, don’t be afraid to ask for identification. If you have any doubts, call 949-453-5300. Keep in mind:

  • All IRWD employees carry photo I.D. badges and must show them on request.
  • Most IRWD field crew members wear an IRWD uniform with the IRWD logo above the left-hand shirt pocket and the employee’s name on the right side.
  • IRWD water efficiency team members usually wear blue or white polo shirts with an IRWD logo embroidered on the left hand side.
  • Many but not all IRWD employees will drive an IRWD vehicle when reporting to a customer’s home for a service call or appointment.
  • IRWD will never try to sell you anything.
  • IRWD employees and contractors will not show up to your home without an appointment, except for emergencies, service starts or stops, and meter repair or replacement.
  • IRWD works with several contractors that provide various services to the District’s customers; no contractor should be on your property without an agreed-upon appointment.
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