customer care

IRWD Logo Image
August 05, 2020 4:00AM
August 05, 2020 4:00AM

customer care

Request a COVID-19 Temporary Variance

Use this form if you are seeking a short-term variance because you have extra people temporarily living in your home as a result of the COVID-19 crisis. (See other variance options here.) A variance provides a water budget greater than the standard amount IRWD uses for your type of home.

All incomplete applications will be returned. 

  COVID-19 Temporary Variance Request Form

Contact information: First name*:(*) ... Continue Reading »

Relining Technologies received a Sewer Savvy certificate for exemplifying ongoing outreach and education encouraging customers to keep grease management a priority.

The company performs frequent camera inspections and hydro-jetting maintenance for all drain lines, and recommends the installation of grease traps or interceptors when necessary. It educates customers on best sewer management practices in the work place and at home.

The company is fully OSHA compliant and hosts monthly safety... Continue Reading »

Justin Time Plumbing received a Sewer Savvy certification for demonstrating exceptional sewer maintenance practices within Irvine Ranch Water District's service area.

This certification is awarded when plumbers experience no sewer-related incidents over a span of 2 years, educate customers on best management practices, use care when snaking lines and alert IRWD if they see something that may impact the District's sewer mains.

Justin Time Plumbing was founded in 2004 by owner Justin Lutz. ... Continue Reading »

Barker and Sons Plumbing received a Sewer Savvy certificate for demonstrating ongoing concern for best management practices when it comes to sewer care.

The company educates customers about proper drain care and its website includes a blog that details the importance of leaving food scraps, hair, even "flushable" wipes out of drains and toilets. (These wipes, even those marked as flushable, degrade very slowly and can contribute to clogs in pipes and sewer mains.

Barker and Sons is a fami... Continue Reading »

The Caspian Restaurant in Irvine, well-known for its sumptuous buffets, homemade soups and classic Mediterranean and Persian cuisine, received a Sewer Savvy award for demonstrating exceptional sewer maintenance practices within Irvine Ranch Water District's service area.

Since 1982, the restaurant has been serving up recipes handed down from family in Iran. Nightly belly-dancing and other entertainment provides another distinguishing element to the business, located at 14100 Culver Drive.

Continue Reading »