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customer care

IRWD Logo Image
July 24, 2021 7:24AM
July 24, 2021 7:24AM
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customer care

Payment system “How To” instructions

Follow these easy steps to sign up for IRWD’s new payment portal:

CREATE YOUR ACCOUNT

 

 

 

customer portal landing

 

  1. 1. Click on “Register Now”
  2. 2. Enter your email address
  3. 3. Create and verify your password
  4. 4. Fill in your email, name, phone, and ZIP code
  5. 5. Click on “Enroll”
  6. paymentus create your online account
  7. 6. Add your billing account number
  8. 7. Fill in the digits in your street address. (Do not include street name)
  9. 8. Fill in the last four digits of your phone number
  10. 9. Check your preference for paperless billing
  11. 10. Click the box that you agree to Payment Authorization Terms
  12. 11. Click on “Add Account”

 

PAY YOUR BILL

 

 

 

 paymentus-terms.jpg

  1. 1. Log into the customer portal at IRWD.com
  2. 2. Click on the “My Wallet” icon at the top left of the page
  3. 3. Click “Add Payment Method”
  4. 4. Enter your checking, credit or debit card information.
  5. 5. Click “Add”
  6. 6. Your payment method will now be available when you are ready to pay your bill.

 

CREATE NEW AUTOPAY

 

 

 

paymentus add payment

  1. 1. Log into the customer portal at IRWD.com
  2. 2. Click on “AutoPay” icon at the left of the page
  3. 3. Click “Add Autopay” and select the account.
  4. 4. Select payment details such as frequency, end date, and payment method.
  5. 5. Check the box authorizing the scheduled payments you have chosen
  6. 6. Click on “Create AutoPay”

For assistance, email CustomerService@IRWD.com.