customer care

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October 04, 2023 1:51PM
October 04, 2023 13:51PM

customer care

Upcoming events for IRWD customers

IRWD offers educational events to our customers so you can tour our facilities, learn about rebates and more. These events are free to IRWD customers, but registration is required.


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H2O Show 'n' Tell
Saturday, Oct. 7, 9-11 a.m.

In conjunction with Water Professionals Appreciation Week, IRWD is planning a family-friendly open house event to celebrate the work we do with the communities we serve – and it’s all FREE!

  • Pancake breakfast!
  • Trucks to climb on!
  • Fire hydrant display!
  • Water pipe activity!
  • Manhole demo!
  • Science experiments!
  • Engineering display!
  • Edible aquifers!
  • Fun giveaways for kids!
  • And more!

Get more details about this event at 


Part 1: Prep for Fall Planting
Sept. 13, 6 p.m.

In part 1 of the Plant Like a Local Workshop Series, you'll learn everything you need to know about plant selection, watering, harvesting, sprinkler systems and landscape inspections. With our helpful tips and tricks, your garden will be set up to explode with life and color next spring.
Register for this in-person workshop

Part 2: Landscaping to Protect Our Ocean
Oct. 18, 6 p.m.

Did you know that simple changes to your yard can protect our ocean? In part 2 of the Plant Like a Local Workshop Series, you’ll learn about creating healthy living soil, sustainable water management and rain catching, selecting California-friendly plants, as well as the irrigation and maintenance skills you’ll need to create a stunning, ocean-friendly yard.
Register for this in-person workshop

Part 3: Time to Plant
Nov. 15, 6 p.m.

In part 3 of the Plant Like a Local Workshop Series, you'll learn how to select the right plants for your landscape. Plus, find out more about California natives, seasonal water needs and horticultural care tips.
Register for this in-person workshop


Watershed Cleanup
Sept. 23, 9 a.m.

Volunteers needed! Join us for our annual Watershed Cleanup Day and be a part of this year’s statewide tally for California Coastal Cleanup Day. Volunteers are needed to clear trash from San Diego Creek before it reaches the ocean. 
Register for this volunteer opportunity

Community Tour for Residents
Oct. 20, 10 a.m.

Have you ever wondered what happens to your water after it disappears down the drain? At our community tours you’ll learn about the journey of water, witness the water recycling process, and see how IRWD encourages water efficiency and environmental stewardship. The tour requires 3 miles of walking.
Register for the Oct. 20 tour

Smart Irrigation Event at Irvine Home Depot
Oct. 21, 8 a.m.-noon

Join us for a Shed Show Road Show! Juan and his friends will offer tips on plants, give demonstrations on irrigation repair and setting your sprinkler timer, provide help on applying for rebates, and more! Get a free* Smart Sprinkler Controller at the event, plus get help from IRWD staff on the rebate process.
Get more info about this event

*After mail-in rebate. IRWD customers are eligible only if their property has never been issued a smart-controller rebate.