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customer care

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June 19, 2025 9:59PM
June 19, 2025 21:59PM
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customer care

How does a leak adjustment work?

After a customer detects a leak and repairs are made, if water usage goes back within allocation, we will re-bill the usage in the penalty tiers (inefficient, excessive, and wasteful) at the conservation base rate. You are still responsible for paying for the water, but the usage over allocation is re-billed for you at the conservation rate.