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customer care

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May 01, 2025 8:25PM
May 01, 2025 20:25PM
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customer care

How does a leak adjustment work?

After a customer detects a leak and repairs are made, if water usage goes back within allocation, we will re-bill the usage in the penalty tiers (inefficient, excessive, and wasteful) at the conservation base rate. You are still responsible for paying for the water, but the usage over allocation is re-billed for you at the conservation rate.