Liquid News

What Can IRWD Gold Do For You?

There’s a difference between having a gold standard and being gold-plated.

The gold standard at the Irvine Ranch Water District is more than just a color – it’s a tangible asset, one that provides our customers with a reliable and safe water supply at the lowest possible cost. This does not happen by accident. It is the result of careful planning, prudent use of resources and the solid creative leadership that is the hallmark of the Irvine Ranch Water District.

Creating and living up to a “gold” standard of excellence should not be confused with “gold-plating,” which implies wasteful business practices.  Our gold standard for reliability, customer service and low rates often invites questions from our customers, the media and other government agencies.  Some are interested in learning about our innovative approach to water use efficiency or our ability to find and implement new water supply sources for our customers.  Others are curious to learn how IRWD maintains its strong financial position, despite the prolonged economic downturn.  And, there are those who just don’t understand that we can do this, and more, and still provide our customers with the lowest rates in Orange County.

There is a simple answer to those questions. At IRWD we don’t live for the present, we plan for the future. Long-range water resource planning has allowed IRWD to develop a diverse water supply, ensuring reliability even when conditions change or systems fail.  Long-range financial planning, similar to a family that regularly sets aside money for a child’s college education, allows IRWD to fund infrastructure replacement projects without dramatic increases in customer rates.  Through our long-range environmental stewardship programs, IRWD operates and maintains state-of-the-art water recycling and urban runoff treatment facilities to protect the communities we serve.

Planning for the future gives our customers today’s gold standard in service and reliability. Our core belief is that we serve the public, which is why we are committed to providing the highest value to our customers in the form of the lowest possible costs on their bill, not just today, but over the long term.

We welcome the questions and are honored to provide our customers with a high level of transparency and easy access to information.  To learn more about the IRWD gold standard of excellence in service visit our website at www.irwd.com.

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