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customer care

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September 29, 2022 19:50PM

IRWD resumed its policy on late fees and interest on past due balances on Sept. 1, and discontinuations of service for delinquent accounts will begin Oct. 1. Customers with past-due balances are encouraged to pay their bill to avoid late fees, interest and discontinuation of service. Visit PayMyBill.IRWD.com to make a payment. To sign up for a payment arrangement, visit IRWD.com/payment-arrangement.

September 29, 2022 19:50PM

IRWD resumed its policy on late fees and interest on past due balances on Sept. 1, and discontinuations of service for delinquent accounts will begin Oct. 1. Customers with past-due balances are encouraged to pay their bill to avoid late fees, interest and discontinuation of service. Visit PayMyBill.IRWD.com to make a payment. To sign up for a payment arrangement, visit IRWD.com/payment-arrangement.

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Turtle Rock Reservoir and Pump Station Project

turtle rock pump station

Irvine Ranch Water District is planning improvements to its Turtle Rock Reservoir and Pump Station on Minaret, which provides safe and reliable drinking water to the community.

The project includes plans to improve and maintain water quality in the reservoir with upgrades that will include a new building to house a disinfectant (chloramine) dosing system and a new mixer system to maintain optimal chloramine levels in the reservoir. This structure will be located on IRWD's property, southeast of the existing building.

As a part of this project, the gated entry to the facility will be widened for improved access to the site, and the existing chain link gate will be replaced with an onamental steel gate. A new security fence will be installed across the reservoir acces road to address community concerns about trespassing on the reservoir access road at night.

IRWD will continue to work with the homeowner's association to ensure that the improvements blend with the surrounding community and maintain the aesthetics of the neighborhood, including providing additional trees to help screen the improvements.

This page will be updated as more information is available. In the meantime, please contact IRWD Public Affairs at 949-453-5500 or info@IRWD.com with questions about the project.