Start or stop service

IRWD’s one-stop center for new customers or those who have moved to establish water and/or sewer service.

Are you a new customer? Are you moving?

Residential customers can request to start or stop service using the form below. At least one business day’s notice is required to start or stop service.

Is your city serviced by IRWD? Certain cities, such as Lake Forest, Orange, Costa Mesa, Newport Beach, and Tustin, are only partially serviced by IRWD. If you are not sure if IRWD provides service to your home, call Customer Service at 949-453-5300.

To start service:

  • We require at least one business day notice to start or stop service. These services are performed between 8 a.m. and 5 p.m. Monday through Friday, except holidays.*
  • In order to establish service in your name, you will need to provide the service address, mailing address, contact phone number, and the date you wish to start service. A non-refundable, one-time service establishment fee of $31 will be applied to your first bill.
  • All new residential customers to the District may be charged a $75 deposit on their first bill. Deposits are returned after 12 months of good payment history and applied to the 13th month’s bill. Returning customers with good payment history will not be charged a deposit.
  • IRWD offers a free continuous service agreement for owners of rental properties that waives the $31 new service establishment fee each time there is a change in tenancy. To sign up, call Customer Service at 949-453-5300. Continuous Service Agreement for Property Managers

To stop service:

  • We require at least one business day notice to start or stop service. These services are performed between 8 a.m. and 5 p.m. Monday through Friday, except holidays.*
  • You will be responsible for all charges until IRWD is notified that service is no longer required in 
your name.
  • IRWD does not transfer services. If you are moving, please request to stop service at your old address and request to start service at the new address.
  • In order to stop service in your name, all required fields MUST match the current account information on file.

For non-residential customers:

  • For non-residential customers, please call IRWD Customer Service at 949-453-5300 to start/stop service.

* IRWD observes the following 2026 holiday dates: Jan. 1, Feb. 16, May 25, July 3, Sept. 7, Nov. 26-27, Dec. 24-25, and Dec. 31. Please do not request services on these days.

Start/Stop Service Online (Residential Customers)

Contact Information:

* Please complete all required fields. *
Have you had service with us before?
All new residential customers to the District may be charged a $75 deposit on their first bill. Deposits are returned after 12 months of good payment history and applied to the 13th month's bill. Returning customers with good payment history will not be charged a deposit.
Address of previous service:
Start/stop service request date: *
Must be during office hours, with at least one business day's notice, no holidays
Office hours/holiday closures information

Primary Account Holder Information

First Name *
Last Name *
Primary Phone # *
Primary Phone Type
Additional Phone #
Additional Phone Type
Email Address *
You are the: *

Additional Account Contact

Please note: Additional account contacts do not appear on the actual mailed bill. Additional contacts will be able to request information, pay bills, and submit leak adjustments.
First Name
Last Name
Email Address
Phone #
Phone Type
Relationship to Accountholder *

Service address
(Please enter the address where you would like to stop or start service.)

Service address: *
Service city: *
Service ZIP: *

Mailing address

(If different than above. Used for billing and correspondence.)
Mailing address:
Mailing city:
Mailing ZIP:
Mailing state:
Comments:

More from IRWD

 

 

Billing:

Pay your bill — customer login
Bill payment options
Get payment assistance
Set up online bill pay

Requests:

Request a variance
Request a home audit
Reserve the Community Room
Reserve the Duck Club
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