Have questions about paying your bill? Customer Service is always here to help! Here are a few recent questions from customers related to monthly bills.
Q. I received an email from you asking me to start mailing my payments to a new address. Is that true?
A. Yes! That is correct.
Our mailing address for payments by check has recently changed.
To ensure your payments are received and processed without delay, update your records and send all future check payments to:
Irvine Ranch Water District, P.O. Box 104558, Pasadena, CA 91189-4558
This new address is included on current billing statements for easy reference.
To simplify your payment experience, sign up for autopay using the account number on your bill at IRWD.com/paymybill.
For questions about payment services or other needs, email CustomerService@IRWD.com.
Q. I’m having trouble finding where to pay my bill online. Can you help?
A. Absolutely! Access to the bill pay portal is prominently displayed in our new website redesign. Look for a button in the top right of the homepage navigation at IRWD.com.
You’ll also find access in the top left photo of the home page. Both spots are prominently marked “Pay my bill” and will direct you to the bill pay services page, also accessible at IRWD.com/billpay.
Once there, you can scroll down to sign up for autopay or make a one-time payment.
To ensure timely and hassle-free payments, enroll in autopay using eCheck or ACH. If you haven’t signed up for that already, click on “Register Now” when you enter the autopay portal.
