If someone knocks on your door claiming to be an IRWD employee or contractor, don’t be afraid to ask for identification. If you have any doubts, call 949-453-5300. Keep in mind:
- All IRWD employees carry photo I.D. badges and must show them on request.
- Most IRWD field crew members wear an IRWD uniform with the IRWD logo above the left-hand shirt pocket and the employee’s name on the right side.
- IRWD water efficiency team members usually wear blue or white polo shirts with an IRWD logo embroidered on the left hand side.
- Many but not all IRWD employees will drive an IRWD vehicle when reporting to a customer’s home for a service call or appointment.
- IRWD will never try to sell you anything.
- IRWD employees and contractors will not show up to your home without an appointment, except for emergencies, service starts or stops, and meter repair or replacement.
- IRWD works with several contractors that provide various services to the District’s customers; no contractor should be on your property without an agreed-upon appointment.
