Contact Customer Care

Responsive. Helpful. Caring.

These are the hallmarks of IRWD’s approach to customer service. Our tradition of high quality customer service is marked by a continuing commitment to provide the best service at the lowest possible cost to our customers. When you need help, we respond quickly and appropriately because we believe that outstanding service is the key to customer satisfaction. Going above and beyond the call of duty is what we do because we care about our customers. To quench your thirst for all account related information, check out the "How Do I Find?" section of the website. It’s your one-stop shop for everything customer related, including answers, links and useful resources. 

phone contact email
 Phone: 949-453-5300
 Regular Mail
  eMail and Useful Weblinks

Main Number: 949-453-5300

To start or stop service
Questions about your bill
24-hour emergency line
Water quality questions

Portola Hills:    949- 858-IRWD (4793) or 

Public Affairs:  949-453-5500

Graffitti Hotline: 949-453-5535
(see below for instructions)

Irvine Ranch Water District
P.O. Box 57000
Irvine, CA 92619-7000                    

So much can be done online, saving you a phone call. It's easy. Give it a try with these links:

Start/Stop Service

Request A Water Variance

Bill Payment Questions

Water Quality FAQ

website issues:

 IRWD Main Office

IRWD Main Office:

15600 Sand Canyon Avenue
Irvine, California 92618


Customer Service Office Hours:  

Engineering Counter Hours:        

Administrative Offices                


8 am - 5 pm Monday - Friday

8 am - 4:30 pm  Monday - Thursday
Closed every other Friday
Open every other Friday from 8 am  - 4 pm   Schedule

8 am - 5 pm Monday - Friday
Closed every other Friday

 IRWD Operations Center


3512 Michelson Drive
Irvine, CA 92612


Purchasing Department:
Purchasing Dept Hours and other helpful information

Office Hours

7:30 am - 4 pm Monday - Thursday
8 am - 3 pm - Friday



 IRWD San Joaquin Marsh and Wildlife Sanctuary

Notice: Beginning October 18, 2010, visitors to the San Joaquin Marsh Campus, which includes the Duck Club, Audubon House, IRWD Visitors' Center and IRWD Learning Center need to enter Riparian View from Campus Drive due to construction activity in the area.

Detour Map:  Visitors are strongly discouraged from using GPS mapping devices to find the entrance because these directions have been found to be incorrect.

Google Maps: for Riparian View Entrance off Campus Drive: There is NO access off of Michelson, use entrance off of Campus Drive.


IRWD Graffitt Hotline:  949-453-5535

Here at IRWD we strive to have a zero tolerance for grafitti. Our goal is to remove graffiti from any IRWD owned property or facility within 24-48 hours of being reported. IRWD public property includes such things as reservoirs, pump stations, manhole covers and associated buildings and fences.

Tips when calling the IRWD Graffiti Hotline:

  • Give us the location of the graffiti - street, intersection and address, if possible.

  • Give us a description of the type of surface the graffiti is on - a block wall, pipe, fence, etc.

  • Give us a description of the type of graffiti - is it spray paint, magic marker, etching?

  • Give us your name and phone number so we can call you back if the crew is unable to locate the graffiti or has followup questions.

Liquid News

Student Art Show Arrives at Irvine Ranch Water District The 2014 Metropolitan Water District of Southern California Student Art Exhibit has arrived in the lobby of the Irvine Ranch Water District headquarters office at 15600 Sand Canyon Avenue in Irvine and features the winning art work of Grace Jung,...
Biosolids Project Open House Meeting Scheduled The Biosolids project team is hosting a Project Open House on Wednesday, April 16 at 6 p.m. at the IRWD Learning Center at the San Joaquin Marsh. Project team members will be on hand to provide a status update and...