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We Are Here. We Can Help.

Here is some important information about paying your IRWD bill. If you don't find the answer on this page, we have compiled a list frequently asked questions.  Just click on the "More Billing Questions" section.

Still have questions? IRWD Customer Service representatives are here to help. Please call us at (949) 453-5300 or email us
 at customerservice@irwd.com.

When Your Bill is Due

Your bill is due upon presentation and becomes delinquent twenty five days after the date billed. A late charge will be levied on any unpaid balance and service may be discontinued for nonpayment. If it becomes necessary to discontinue service for nonpayment, the entire past due amount, late charges, and a reconnection fee must be paid before service is restored.

If You Have Difficulty Paying Your Bill 

If you are having difficulty paying your water bill on time, please call Customer Service at (949) 453-5300 before the payment is due to make payment arrangements. In some circumstances, financial assistance may be available from private, local, state, or federal sources. Our Customer Service Department will be happy to provide you with this information.

If You Dispute the Amount of Your Bill

If you dispute the amount charged, please call our Customer Service Department for an explanation. Please check out our video on the Top Three Reasons for High Water Bills. If you are still not satisfied, you must submit your complaint, or request for review, in writing to IRWD within fifteen days of receipt of your bill. Your service will not be terminated until the review has been completed and you have been notified of the District's decision. You will then be given an opportunity to pay the bill or make payment arrangements to avoid termination of service. 

How to Avoid Termination of Service

We will not discontinue your service for nonpayment of a bill if you establish to our satisfaction that you are financially unable to pay the bill in full and/or that discontinuation of service would result in a life-threatening situation, provided you agree to pay the past due bill in reasonable installments while keeping any future bills current. We may ask you to furnish proof from a a licensed physician, public health officer, or social worker.