IRWD's Contract Meter Reading (CMR) service with Southern California Edison (SCE) expires in January 2010. SCE is implementing a new metering solution known as "SmartConnect" to replace approximately 5 million electric meters for residential, commercial and industrial customers utilizing Zigbee technology which is not currently compatible with water meters.
In preparation for the end of our existing CMR contract, IRWD has contracted with Alexander's Contract Services (ACS). ACS has considerable experience reading water meters and currently provides this service to several other cities and water companies. ACS uses an automated, hand-held meter reading system which is downloaded into a web interface and transferred electronically to IRWD's billing system.
IRWD's mission is to provide services in an efficient, cost-effective manner. Though the District is a public agency, many operations have been privatized to take advantage of fast-changing technology and an up-to-date pool of resources and skills.
If you have any questions regarding meter reading, please call IRWD's Customer Service Department at (949) 453-5300 or email customerservice@irwd.com. |
