What is eBill?
eBill is an electronic version of your IRWD water bill that is transmitted to your computer rather than delivered by the United States Postal Service, giving you the ability to view and pay your bill online.
How do I sign-up?
You can sign up through our Website at www.irwd.com/account access. Our payment service is FREE! You will be asked to create a user name and password as well as provide account information.
How do I receive and pay IRWD eBills?
Once enrolled, every month when your bill is prepared; you will receive an e-mail message stating that your eBill is ready to be viewed online. To pay your bill, simply select “pay” and authorize payment from your checking or money market account.
What information do I need to enroll with eBill?
You will need your IRWD account number, your bank routing and account numbers from which your payments will be deducted, and a valid email address.
Is there a fee for eBill?
IRWD has partnered with CheckFree, a leader in online billing, to provide this service to you at no charge.
Will I continue to receive a paper bill from IRWD?
No. The eBill will replace your paper bill.
Will I receive adjusted bills electronically?
No. Only regular, monthly bills will be transmitted to you electronically. If you receive a credit or an adjustment to your bill, those “special bills” will be sent via regular mail. You may call us or visit our website for your current adjusted A/R balance before paying your eBill. If you prefer not to receive adjusted bills in the mail, please let us know and we will be happy to stop those for you.
How quickly will my bills be paid?
Payments begin processing two (2) business days prior to your scheduled payment date, so you'll need to schedule payments a few days prior to the due date. Through this service, you can also schedule payments up to a year in advance, and should you happen to schedule a payment to be received on a weekend or a holiday, it will automatically be adjusted to fall on the previous business day. Paying bills electronically enhances your ability to control your payments, allowing you to better manage your cash flow and avoid late fees.
What is the difference between electronic billing and online bill payment?
Electronic billing (eBill) allows you to RECEIVE and PAY your bills online. Online bill payment only allows you to PAY bills online and you still receive paper bills in the mail.
How is eBill different from IRWD Auto Pay?
If you are enrolled in IRWD’s Auto Pay Program, you receive a paper bill that tells you when the amount due is going to be automatically deducted from your checking account. With eBill, you receive your bill electronically and select which day to pay.
I want to continue paying my bill through IRWD Auto Pay. Can I still sign up to receive eBills and eliminate the paper bills?
Yes! When your electronic bill arrives, simply review it and file it. Do not pay online as this will result in duplicate payments.
How do I cancel IRWD Auto Payand make online payments ?
- Cancel your Auto Pay authorization by contacting IRWD’s Customer Service Department at (949) 453-5300.
- Enroll in IRWD’s eBill service.
I am not currently enrolled in Auto Pay. Can I sign up online ?
Yes! Enroll in IRWD's eBill service. Next, schedule your first online payment. Finally, "Enable Auto Pay" using the view/change option located on your eBill page.
Still have questions? If so, please contact IRWD by e-mail at ebill@irwd.com or by phone at (949) 453-5300. We are here to assist you Monday through Friday from 7:30 a.m. to 5 p.m. and Friday from 8 a.m. to 5 p.m.
